BEST CLEANERS | Terms and Conditions

GENERAL TERMS

Best Cleaners exercises the utmost care in processing articles entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of each individual article. Nevertheless, we cannot assume responsibility for inherent weaknesses of or defects in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suedes, leathers, silks, satins, double-faced fabrics, vinyl, polyurethanes, etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, bells and sequins. We cannot guarantee cleaning against color loss, sheen loss, finish loss, fading, odor, bleeding, or shrinkage, or damage to weak and/or tender fabrics.

Best Cleaners is not responsible for damage due to normal cleaning of items without care labels or instructions and accepts no liability for items treated in accordance with the care labels or other instructions provided.

Colourfastness, age, condition of the garment may not be determinable prior to processing and Best Cleaners will not be liable for damage that results from these defects/conditions.

Best Cleaners can refuse the cleaning of any garment at its sole discretion. We may refuse items contaminated with hazardous materials, bodily fluids, mold, pests, excessive pet hair, biohazards, or any condition that may present a health or safety risk to employees, equipment, or other customer items.

We do not guarantee stain removal. There are many factors that determine the success of stain removal including colour, age, material, and structure of the garment, in addition to the type of stain, the stain's age, and/or if it has been pre-treated or washed.

Any pricing provided by Best Cleaners over the phone, by text, or by email is an estimate only. Final price quotes cannot be given until the item is seen and assessed. We reserve the right to retain your goods until payment is received in full.

RECLEAN OR DAMAGE POLICY

All recleaning requests or damage claims must be initiated within 7 days of pick up or delivery.

Garments must be unworn and include the original dry-cleaning tags if present; household items, like comforters and duvets, should be in their original packaging. Best Cleaners is not responsible for damage associated with or caused by the improper storage of items.

Liability with respect to any damage to garments caused by Best Cleaners shall not exceed ten (10) times our charge for cleaning the garment regardless of brand or condition. Best Cleaners follows the International Fabricare Institute (I.F.I.) industry guidelines for fair compensation and reserves the right to use the Dry Cleaning and Laundry Institute's Textile lab in specific cases.

To initiate a recleaning request, please contact our customer service team at Info@bestcleanersnc.com, call (919) 556-7441, or visit one of our locations.

All returned items will undergo a thorough inspection to ensure compliance with the stated conditions.

MISSING ITEMS

Counting discrepancies must be reported within 48 hours of pick up or delivery.

To create a missing item claim, you must provide a specific description of the item including brand, colour, and the size of garment. It is customer’s responsibility to identify the items.

Best Cleaners requires 14 business days to investigate missing item claims. Our liability with respect to any lost garment shall not exceed ten (10) times our charge for cleaning that garment, regardless of brand or condition.

ALTERATIONS

Best Cleaners offers on-site tailoring at select locations and strongly recommends that items be pinned by a professional.

Pinning completed by the client is done at the client's own risk and Best Cleaners will not offer redo services on these items for adjustments or be held responsible for any alterations that are irreversible.

Alteration items require at least one week turnaround. Rush fees may apply for expedited services. 

UNCLAIMED ITEMS 

Best Cleaners is not responsible for articles, garments, or orders not claimed within 30 days. Items over 30 days will be considered abandoned and donated to local shelters, churches, or charities.

PERSONAL/LOOSE ITEMS

Best Cleaners is not responsible for loss or damage to any personal or non-cleanable items left in clothing or garment bags such as money, jewelry, or other personal items. Please check all garments prior to cleaning.

If we find any valuables, we will make every effort to return them to you. However, we cannot be held liable for loss of any such items.

If a belt pull, tie, or drawstring (or similar pieces) is lost or damaged and not returned with an order, Best Cleaners will only be responsible for the value of the missing piece, not the value of the garment it belongs to.

DELIVERY

Best Cleaners will not be held responsible for the safety or location of items after delivery.

To provide evidence of delivery we use a POS that enables orders to be scanned at time of drop off in combination with geo-fencing.

Customers who provide a cell phone number will receive a delivery notification when the order is delivered.